Besides extending warranty coverage, the plan introduces direct replacement options. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. (a) "Products" refer to New Products or Refurbished Products. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. How to I check if it is still under warranty? *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Tap the number displayed here on your phone. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. TechSway 3 yr. ago As long as you have your proof of purchase available. All your data are stored on Synology Account China Site (account.synology.cn) now. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. No biggie as she ordered a new one earlier today, mainly was just curious. itsakc Aug 22 2011 edited Aug 22 2011. Stay up to date! Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Anyone know if this still exists and what the URL is, thanks. 5.5 Dispute Resolution. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. is bare-metal backup possible or only C: drive backup of files? The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. The total cost will be confirmed during the registration process. Find the documents and files for your Synology product. Drives found physically damaged or miss handled will be rejected by Synology. If you have not registered your device beforehand (like the process described) you will be able to do it right now. 1 Power off the Synology NAS and remove the power cord. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Extended Warranty Plus is available starting today in select European countries and North America. Continue to complete the settings now. Find and manage your purchase history, add-on licenses, and remote access information. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. :D T Twisted World @twisted_world* Aug 04, 2016 Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). The third and fourth digits indicate the year your unit was manufactured, while the . Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. You may see our New Product at Product Support Status. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. By visiting the link above you can see what this service is all about. friend has an older (larger) unit ; cannot find her receipt. Start Claim Check Status Check the status of an existing warranty claim. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Click the CC icon, and then select the preferred language. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. 5.3 No Additional Terms. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. (Only applicable to the Customer purchasing Extended Warranty Plus) Passionate about Mac, NAS/SAN, virtualization, and Docker environments. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. We recommend you to back up the important data periodically. Product Name Find your Synology product Product Availability Generally Available Out of warranty products or gray marketed products support will be charged as per required workload. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. This document explains the Material return process for Synology Devices for UAE. 5 I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Standard Warranty claim lead time is 10 working days. Discontinued: The product is no longer manufactured. Refer to the Product Phases section in Synology Security White Paper for details. Technical Support: In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. All Synology Channel products are sold with 1 year remote support. Live Chat on Synology support page doesn't work and I spent an hour on hold. 1 You will need to present the receipt or invoice as proof of purchase. Receive a replacement unit before sending in your current one. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Do note that your device has to run DSM 7.1 or above! Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . 3.1 Limited Warranty. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. You can check how long the warranty is on each model HERE. Find the add-on packages available in Package Center. Extended Warranty Plus provides a seamless support process. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Showroom number 11, Dr. Fernandes Building Product Registration and Extended Warranty. Customer can only choose either of the optional services. For laptops, press Fn + Esc. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. 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