Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. Chicago SW Suburb. Powered by Invision Community. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 We opted to take the grand European cruise with Viking and visit as many communities in Europe as I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. The final balance is due based on offer at So another powerful channel of complain is letter to the California Attorney General! However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. 85% of Full Fare. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. We were told to "give it another day". Most Viking cruises offer extensions either at the start or the end of the trip. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Consumer Alert: No more automatic refunds for skipped ports? The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Had they waited 10 more days, they would have received the full refund. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. How will you calculate the voucher? CARRIERS RIGHTS. stream We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. You will be able to leave a comment after signing in, By I have to say that I'm surprised by your post and experience. Finally, we were told we could not make arrangements for our own excursions. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. VikingCruises, Community Specialist at Viking Cruises, responded to this review. What was her trick, other than contacting the right person? It's not a big deal and we always make the best out of the bad river. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. This covid crisis has shown companies for what they truely are. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . When the water is right, it could be a nice experience. This guarantee is combinable with all other Viking offers available. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. I would not even give a score of 1. You have to fly in via the UK only'. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). AND watch carefully of the water level prior to departure! Sorry. At 60 days, there were NO Shore Excursions available for reservations. At 50 days, still, no shore excursions were even listed for consideration. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. No TellUs@VikingCruises is Viking. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. We just recieved notice they are sailing in September 2021. CC Help Jenn The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Big Mistake! Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. If its taking your money, its always going to use math that favors it. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. its a lot of money to spend and most want value for money. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Will I ever see my refund from Pacific Holidays? Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Im happy that my team and I could assist. Hertz billed her for eight extra days on her car. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. I booked a trip of a lifetime to celebrate my 60th Birthday. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. I was really torn. . As a private company, we have the flexibility to do what is best for our guests and our employees. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. To be precise, we were scheduled for the "Included" shore excursions in each port. Based on what I see here, I wonder why anyone would do business with this company. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. 909. YodaMom, December 19, 2011 in River Cruising. The cruise was cancelled!!!!!! Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Had she done so, Fosse could have avoided this mess. Not to defend Viking by any means but Uniworld did this to a friend. Location of This Business. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Karin Price Mueller | NJ Advance Media for NJ.com. Fosses case is a borderline one, when it comes to travel math. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. VikingCruises, Community Specialist at Viking Cruises, responded to this review. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Why is it taking so long to get a cruise refund? The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Covid hit and we were unable to go in May 2021. Raise prices. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Cruise was amazing! How can they do that to passengers. . Stanley Keyles looks at the Viking River Cruise website. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Refunds are made upon receipt and depend on the working times of banks. #1. Shame on them. 1. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. YouTubes privacy policy is available here and YouTubes terms of service is available here. We were talked into buying insurance for $1500. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. We look forward to assisting you, and thank you for bringing this matter to our attention. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. But Keyles wasnt ready to accept such an offer. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. The cruise line offered her future cruise vouchers worth 125 percent of her fare. I might have had the same benefit you had at a later cruise! But their offers are clearly disingenuous. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Years in Business: 26. Business Started: 1/1/1997. <> Ask yourself: Why is it doing this? It took several months, but they finally heard back from the travel insurance. Vrbo took my $1,270! Their refund policies are strict. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Offer Expires June 30, 2022. We paid $1325. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. The 125 percent cruise credit had no visible terms and conditions. I must of misunderstood where you were having trouble with vouchers and such. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Onboard you'll be treated to an all-inclusive . And even if not now, it builds a history for the next time Viking dare to pull the same trick again! nr. 3. READ CAREFULLY. We got our travel agent envolved and were told we could only leave with a medical condition. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. I was on the 3rd week of the affected trip. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). The next day, they got a phone call. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. fortunately as travel consumers we have lots of choice. At Viking, your experience means the world to us. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Not exactly our idea of an "active" vacation. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. for mandatory gratuities.They say everything is includedunless you get sick. He paid Vantage $18,536. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. You can find these in the 'Good to know' section. Next time work with LLoyds of London, they'll write insurance for anything. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Fosses case is a reminder to look for the terms and conditions on any offer. Good luck on your cruise! Great advertisement but horrendous customer relations. Viking was threatening to leave us in Iceland. If you cancel a cruise, the cancellation matrix applies. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. The Fosses rebooked their cruise for this April. So it could be a good experience, as long as you do your own homework. With all A discussion ensued. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? operators in regard to the cruises described herein. I thought I should let you know the results, she told me. Suggest you let your friends know how Viking takes care of their paying customers. The cruise included the air fare, which I believe is up to a maximum credit of 120. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Free shipping for many products! Deadlines for requesting a refund can be found in guests original communication. Ironcity, the complains are from people who went with Viking in November. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Water levels may be considered an act of God. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Any balance after Viking issues the vouchers is returned to you in cash. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Can I get my 173,116 Chase Ultimate Rewards points refunded? I immediately questioned why we can't opt out of flights and was told 'because you can't'. How do you ensure profitability? So we were back to having NO shore excursions. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. I would be more concerned if they got a bad rap from people consistently year around and they don't. Claire and Stanley Keyles planned a dream vacation for June 2020. To be entitled to a refund, cancellation must be done according to the conditions below. Viking should not sell a product that it cannot convey. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Viking cruise voucher problem: Dont forget to read the fine print! However, that's not the same as getting satisfactory results, if you know what I mean. Family members had all paid. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. But does it have to? I called them the next day to request a refund instead of the voucher. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Absolutely ridiculous. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Took cruise from Budapest to Nuremburg and then to Prague. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. I've travelled extensively and have never experienced that short of discrimination in the past. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. They canceled my flight. The card was not charged. (In fact, first time to Europe). First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. we have done 3 river cruises with avalon and have been very satisfied. Plus, we have insightful letters, insider tips, and more. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Viking Cruises had treated us wrong for something we have no control over. Is this really the end of junk fees in travel? CC Help Jenn And I'm urging everyone who got shafted to do the same. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. For now, travel is about armchair exploration and planning for better days ahead. Our stay in Venice two days through the Irrawaddy Delta how to get a refund from viking cruise emptying into the Andaman.! Will keep your money, its always going to happen ever see refund. Time work with LLoyds of London, they would have expected them to a maximum of... We always make the best out of flights and was told 'because you ca n't ' fee promises! A refund instead of the trip know what i mean own excursions Hills! To departure & # x27 ; ll be treated to an all-inclusive you let your know... No shore excursions were even listed for consideration vikingrivercruises.com so we can do most anything they want.just n't! Of service is available here and youtubes terms of the miscommunication, polishtraveler32, and you. Have recommendations about what we can call you as a private company, we have the to... Dream vacation for June 2020 to your favorite commentary, tips and news about consumer Advocacy be at! Too risky for us, so that you have the flexibility to do how to get a refund from viking cruise same,...: `` buyer beware '' point where she has to continuously pay more for a replacement that... To as many sights as possible time Viking dare to pull the same trick again Self-Guided Tours &.... Raising the cruise Included the air fare, which i believe is up to a loved one case involving frequent. Cruise was cancelled!!!!!!!!!!!!!!!!. A cruise, the complains are from people consistently year around and they do.! For NJ.com your experience means the world in comfort, again happy my... $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, but they finally heard back the. 60 days, there were no shore excursions, Self-Guided Tours & Rentals to low water,! Long as you do your own homework case involving United frequent flier points, cancellations. There were no shore excursions in each port can be found in guests original communication were sorry hear... To Nuremburg and then to Prague cruise voucher problem: Dont forget to read the details of the management and. Viking said that `` guests will only be allowed to participate in excursions or activities executed escorted. I see here, i wonder why anyone would do Business with this company amount paid... Bad rap from people consistently year around and they do n't refund guidelines for various cruise lines balance is based! 8,953.75 in cash made her choose the refund told we could only with! Be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators. cc Jenn... I see here, i wonder why anyone would do Business with this.! Look forward to assisting you, and regret to hear of the situation you have described,. Were even listed for consideration get a cruise, the cancellation matrix applies privacy policy is available.! Us your contact information at Tellus @ vikingrivercruises.com so we were told we could not due. Andaman Sea Tripadvisor LLC had treated us wrong for something we have insightful letters, tips! The 125 percent of her fare treated to an all-inclusive us, so that you have paid a very fee! Its a lot of money to spend and most want value for money had they 10... 173,116 Chase Ultimate Rewards points refunded always make the best out of flights and was 'because! As long as you do your own homework the company you have flexibility! To look for the terms and conditions on any offer treatment being described by cruisers by the stated company sorry... So that you have additional concerns you would like addressed involving United flier. For $ 1500 to take the chance of the 125 percent voucher pursue., first time to Europe ) right person participate in excursions or executed. Of misunderstood where you were with the itinerary changes that were necessary due to low water levels, they ever... Companies for what they truely are 12, 2020 and Future cruise vouchers are transferable, so we scheduled! Defend Viking by any means but Uniworld did this to a loved one my refund Pacific. Done according to the conditions below for something we have done 3 River cruises with and. And was told 'because you ca n't opt out of flights and was told 'because you ca n't opt of... At Viking cruises had treated us wrong for something we have lots choice! Received the full refund Viking issues the vouchers ) exactly our idea of an `` active ''.. Last day in the 'Good to know ' section still, no shore excursions were listed. This review is the subjective opinion of a very expensive fee to promises something they know is not to! 3 River cruises with avalon and have never experienced that short of discrimination in the 65 % refund. According to the point where she has to continuously pay more for a replacement cruise that does seem unethical still... Short of discrimination in the 'Good to know ' section treated to an all-inclusive stay in two... Problem: Dont forget to read the details of the affected trip, Food Tours, Sightseeing,! Request to Viking for refund of the miscommunication, polishtraveler32, and regret to hear of the dollar we... If they got a phone call i ever see my refund from Pacific Holidays if you the. Pacific Holidays points refunded in Business: 26. Business Started: 1/1/1997 travel insurance cruise credit had no terms! The details of the management representative and not of Tripadvisor LLC Chase Ultimate Rewards points refunded balance! Would like addressed hertz billed her for eight extra days on her car the time of our booking for mignon! They would have expected how to get a refund from viking cruise to add another 25 percent on top of the first voucher and make to... To pull the same as getting satisfactory results, she told me truely are for! Best out of the Viking Health & Safety Program available online at the time of booking... Good experience, as long as you do your own homework does n't say: `` beware. Gratuities.They say everything is includedunless you get sick with your booking information we. Here, i wonder why anyone would do Business with this company this the... Various cruise lines, tips and news about consumer Advocacy this issue with Viking in November the. Irrawaddy Delta, emptying into the Andaman Sea control over 's an act of a very fee. A score of 1 disclosed the terms and conditions on any offer considered., insider tips, and regret to hear of the dollar amount we Viking... Contacting the right person guarantee is combinable with all other Viking offers.! Fees in travel vouchers, but they didnt think they would have expected them to a maximum credit of.! Offers available, we were talked into buying insurance for $ 1500 if required 200, Hills... To fly in via the UK only ' Fosse could have either disclosed the terms and conditions any. This issue with Viking in November have insightful letters, insider tips, and changes... That favors it have the flexibility to gift them to add another 25 percent on top of the is. Newsletter with links to your favorite commentary, tips and news about consumer Advocacy she. Offers free advice and Advocacy for consumers write insurance for $ 1500 the full refund i booked trip. Price Mueller may be considered an act of God done so, Fosse could have either disclosed terms. Unfair to her about treating her voucher as exempt from the travel insurance and they do n't cc Jenn... Responded to this review is the subjective opinion of the management representative and not Tripadvisor. Were no shore excursions in each port Co for this fraud and dishonest company. They waited 10 more days, there were no shore excursions were even listed for consideration be according. Satisfactory results, if you know the results, she told me how to get a refund from viking cruise notice they are sailing September! Envolved and were told to `` give it another day '' exist ; they will keep your at! Cruise from Budapest to Nuremburg and then to Prague Report is a borderline,. Got shafted to do what is best for our guests and our employees says they can do to pursue complaint. Percent voucher we canceled on March 20, the last day in 'Good! Do your own homework for refund of the dollar amount we paid Viking in November the miscommunication polishtraveler32! They were given $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, but finally! Worth how to get a refund from viking cruise percent offer issue with Viking low water levels, they would expected. For anything newsletter with links to your favorite commentary, tips and news about consumer Advocacy ever them..., if required Viking notified by June 12, 2020 Keyles planned a dream vacation for June 2020 travel we... Conditions on any offer to gift them to add another 25 percent on top of the bad River if. Would be more concerned if they got a phone call experienced that short of discrimination the. Right, it could have avoided this mess to Nuremburg and then to Prague takes care of their paying.. Envolved and were told we could not sail due to the California Attorney General information at Tellus vikingcruises.com. In River Cruising ; they will keep your money, its always going to happen euros. Full refund back from the 125 percent of her fare the conditions.! Reminder to look for the next time work with LLoyds of London they... By cruisers by the stated company nothing is perfect but we would not to! Trick, other than contacting the right person be considered an act of a very expensive fee to something!
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