It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. The water just didn't appear', Reneau said. 24/7 coverage of breaking news and live events. I'm scared! After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! En'Joy" donna reneau dispatcher apology accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. I dont want to die, she said. A . 5NEWS has obtained an exit interview. It is so unfortunate that her entire career willbe defined by this single incident. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. This advertisement has not loaded yet, but your article continues below. I dont think it would have risen to the level of terminating someone. Reneau also told the two she would be paid four-times more working as a cardiac sonographer than as a Fort Smith dispatcher. She was also heard in the call telling Stevens to "shut up.". "I do forgive her, even though it's hard," said Rebeca. As Stevens began to panic, Reneau's responses . Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. We've received your submission. But even in their deepest grief, the family has a message of forgiveness for Reneau. According to a news release from the Fort . 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Next time don't drive in the water." She also stated that she liked the family-oriented atmosphere. 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"And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. . Reneau told investigators that she needed to be so stern to get important information from Stevens. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Unfortunately, the final call of her career is what she will be remembered for, and how she. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. An internal. They're not going to get themselves in danger just because you put yourself in danger'. "I've never had anything happen like this before. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. I don't know how you didn't see it, you had to go right over it. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . Dispatcher begins gathering information. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Absolutely', he said. It is not clear if Stevens' 911 call was the last one she took. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. ', Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. Luke Kenton For Dailymail.com Tragically, there were other factors that kept help from getting to Stevens before she lost her life. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. The dispatcher told her to "shut up" & "Well, this will teach you. Dispatcher begins gathering information. They just weren't able to get to her on time,' Mitchell said. 'You're not the only one who has been stuck in the water. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. Responders begin trying to get to vehicle, donning life vests and ropes. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? The review concluded that she had done her jobas required. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, President Biden visits Virginia to tout economic achievements, It's a Philly thing: Police will grease poles ahead of Eagles-49ers NFC Championship game, Bethesda-Chevy Chase area parents concerned over reports of men following children, MSG owner James Dolan threatens alcohol ban at MSG over facial recognition controversy, Drunk man mistakenly steals Tesla he confused for his own: police, Study ranks Virginia as best place to retire in America; Maryland as one of the worst, Over 200 Howard University students using GoFundMe to pay tuition, Armed serial carjackers captured behind DC restaurant's freezer after chase: police, Seniors scramble to graduate after PGCPS system error, Tanker truck carrying sewage overturns in Springfield. "I don't see how you didn't see it, you had to go right over it, so.". 'You're not the only one who has been stuck in the water. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Prior to answering Stevens'desperate call, Reneau had actually quit her job and was working her final shift when the call came in. 'It's a tragic thing, I understand that. Is there maybe things we need to look at in our response? Every police officer on duty is busy on other calls. The family has set up a GoFundMe page to benefit Stevens' husband, Marcus Stevens. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. 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(Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. He needs to be fired. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a. 4:01 pm. EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. She hasn't been charged with any crime. The Fort Smith Police Department is currently conducting an internal investigation concerning first responders response time and to see if Reneau did what she was supposed to do. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. 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The content produced by YourTango is for informational and educational purposes only. Meanwhile, the department's investigation into the matter is ongoing. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. The dispatcher hung up. The investigation was. and Birds of a feather really DO flock together! They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. Stevens can be heard asking the dispatcher at one point in the call. FORT SMITH, Ark. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. 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