This company takes advantage of the lack of competition. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. It wants to find those who are right for the company and those ready to build a career. Followed by a tour of the premises. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Sit back and relax while we do the work. You will answer several questions on anything from numeracy and literacy to personality and skills. Thames water have said no action is required. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. All handled directly by the hiring manager which was refreshing. experiences with different operating systems. All products and services featured are independently selected by WikiJob. 0901 545 0537. I applied online. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Both surveyors said its an issue and needs sorting. Not so difficult process. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. Any response may be made by phone or by writing. Received detailed, actionable feedback after R1. Why do you want to join Thames Water. Followed by a tour of the premises. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Have to get proof. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. 3. I applied online. Explain how your previus experience is related to the job applied for. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Have you undergone the assessment center yet? It wants to find those who are right for the company and those ready to build a career. Thames water have said no action is required. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Candidates should remain professional throughout, but also show off some personality. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. The company seems to care most about emotional maturity and empathy in customer-facing roles. Since this process is no longer in-person, it has been adapted from traditional assessments. What did you learn? Seemed less about professionalism, more about level-headedness. ( disability) Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. They told me to continue paying the full amount until then. from Thames Water employees. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. 2. The process took 3 weeks. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. The start date will be xxxxx, is it ok for you? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. What is the consideration when you apply for a job/ company? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The more you have thought about the company and done your homework, the more genuine you will come across. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. Be the first to find this interview helpful. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Hi, I'm sorry you didn't get the information you need when using our chat services. Asking about engineering interest/where it stemmed from. What is the interview process like at Thames Water? Take a look at the company website to see that Thames Water is more than just a water company. They even sent someone to look at it in Jan and have ignored it since. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. Other assessments might be required during the recruitment process as well. Your last position is XXXmay you tell me more about this role? In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. I applied online. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Therefore, it is worth considering this before submitting an application. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The process took 2 weeks. It believes in hiring based on passion, personality and inclusivity. Do you need any job adjustment? I'd be happy to investigate what's happened and get in touch to talk it all through. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Therefore, expect to see The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. What kind of passport you're having? Does the working shift pattern fit for you? I asked today to speak to a manager and the operator cut the call. Do you have the right to work here? Through Microsoft team for 45 minutes with two interviewer. All rights reserved. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. Received detailed, actionable feedback after R1. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. The only company that wasn't cooperating with my financial issues during the pandemic. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. I had to prepare a presentation and task. Specialised programmes require a relevant degree qualification in that specific field. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. 2023 Trustpilot, Inc. All rights reserved. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. I have never in my life had screening so in depth. Even when I have emails confirming I am. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. They are very supportive. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. I interviewed at Thames Water in Jul 2022. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Has anyone ever got through on the telephone number ? Browse questions (2) Ask a question. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. I applied through other source. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. What examples do you have of managing people in different situations? The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Are you aged over 18? A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. The process took 1+ week. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. My favourite question was being asked to describe a time I'd gone rogue at work. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Who are we? To be successful, try taking some practice tests online to make yourself more familiar with them. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Hiring Process. I interviewed at Thames Water (London, England) Interview. Why do you want to apply to this company? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Presentation: Do you need any job adjustment? It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Thanks. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Approximately two weeks from first interview to job offer. The process took 3 weeks. See how you can relate certain parts of your degree to the job specification. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Was well prepared for questions. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. WebPreparation for Thames Water's Recruitment Process. Click on the name of the company and have us do the work for you. What was your latest salary? Not ideal for a job considered an entry role. This employer has not claimed their Employer Profile and is missing out on connecting with our community. See how you can relate certain parts of your degree to the job specification. Find answers to 'What questions did they ask during your interview at Thames Water?' When you register or purchase through links on this page, we may earn a commission. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. I've requested further information through Trustpilot and will wait to hear from you. Approximately two weeks from first interview to job offer to the job specification n't get the information you need using. Interview questions your last position is XXXmay you tell me more about this role to years... About emotional maturity and empathy in customer-facing roles those who are right for the company and those ready build! A joke Worth considering this before submitting an application services featured are independently selected by.... Waterworks business founded in 1989 and based in the south of the UK a great through! Do n't owe anything but try to undermine it thorough application process and value candidates and... With customer care services also show off some personality peoples money and updates your score... 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