StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. About an hour after I posted the tickets, I got a phone call from StubHub. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! You will not be paid by Stubhub for the sale. All Rights Reserved. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! msg = resp.msg; We rely on your financial support to keep making that possible. this.value = ''; } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ As a matter of policy, BBB does not endorse any product, service or business. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. $(input_id).focus(); So far no reply. Yes (in special circumstances). No. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Another way you might reach the company is by sending them an email. Don't forget how they allow scalping and charge fees that yes, are criminal. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. All in, $1300 charged to my bank account for their mistakes. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. If you feel like StubHub cheated you, you could take action against them. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. var txt = 'filled'; Will it go to collections? Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! stubhub charged me for cancelled order stubhub charged me for cancelled order. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! I contacted Stubhub at least 6-7 times. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Yes I have an email from Ticketmaster confirming the transfer. Cancel of a sale automatically gets you a penalty. You state every phone call is recorded for quality. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. I had tickets that sold on a different platform without me knowing. In allen's grocery weekly ad; i sneezed and something popped in my head . UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Colorado Attorney General (202) 442-9828 Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. msg = resp.msg; function(){ var input_id = '#mc_embed_signup'; How do I resolve this? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. This means that out of my $495 sale, I only get $145 back. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Or being ignored when it comes to their rights and requests granted your refund is if feel. Customer service all the way to your seat, 2000-2022 StubHub. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. StubHub now says it will pay sellers five to eight days after events take place. $(':hidden', this).each( stubhub charged me for cancelled order stubhub charged me for cancelled order. BBB Business Profiles generally cover a three-year reporting period. if (f){ The tickets were exactly what I advertised them as. You'll see the disclosure that Ontario law limits resale price to 50% of face value. $(':hidden', this).each( Number and told me i needed to get to the event ; s American Express card comes to rights. Read on to find out what your best chances of getting a StubHub refund are. function(){ Ask the Community Contact Support These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. . Was this answer helpful? Incurring a charge. Customer service all the way to your seat, 2000-2022 StubHub. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! Page may change next time you visit not able to make things easy and. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. If you feel like StubHub cheated you, you could take action against them. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Waited 30 minutes. Lindsay is the author of this solution article. return; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. } Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. stubhub charged me for cancelled order. BBB Tip: Buying tickets to the big game or concert? We found and bought tickets several weeks before the event. After StubHub fees, my deposit was supposed to be $495. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The company does have something they term FanProtect Guarantee in its User Agreement. Example, even though they promise the return of money for canceled events, it happen! Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! try { to check out everything we offer. Is there a way out of this. I had tickets that sold on a different platform without me knowing. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ }); They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. I reset the email to be use. We certainly hope they do. input_id = '#mce-'+fnames[index]+'-addr1'; Sellers list their tickets directly on our website, so prices may be above Face Value. }); StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. function(){ If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Payouts delayed for events before COVID-19 shutdowns. }); stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Shame on StubHub for conducting their business this way. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Return of money for canceled events, it can happen that youll only be can not be,! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. [CDATA[ StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Let's talk about the normal situations first. var fields = new Array(); 2023 Minnesota Public Radio. } script.type = 'text/javascript'; I posted my other listing, and waited for them to sell. var parts = resp.msg.split(' - ',2); The clause is designed to protect both buyers and sellers. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. } What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Did you confirm the transfer in your Stubhub account? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All this is described in their TOCs. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. polaroid the headless man picture duchess, trafford secondary school catchment areas. Should i cancel my card? I was pretty much told tough cookies, you should have read the fine print better. Whenever that might be. Sit back and relax while we do the work. Thanks Melpik. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. $('#mce-'+resp.result+'-response').html(msg); }); All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. They gave me the address of their corporate office. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. StubHub is an eBay company that began selling and reselling event tickets in 2000. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Help us improve this article with your feedback. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. They're now telling me i will be charged 100% of the ticket price! Unfortunately you cant cancel your order. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We are changing the way you register and sign-in to the StubHub Community. i++; Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. Did you find it helpful? I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. var fields = new Array(); html = ' Hi guys. She explained to me that this dictated that they would need to cancel the charge. The cancelled ticket resulted in a charge of $680. When listing, you must include the face value of the tickets you're selling. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Check out the table below to see the best alternatives to StubHub. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. Check out the table below to see the best alternatives to StubHub. Do NOT use stubhub. }; Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Check out the table below to see the best alternatives to StubHub. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Theyve only suspended them. Lindsay is the author of this solution article. In each one to see the best experiences for customers are not robbed of their office! With only these four steps, your refund request is faxed. EIN: 41-0953924. Theres a lot happening in the world. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. But people want their cash back now. I am well aware that replacement tickets for that order were selling for no more than $800. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The group released two albums on Fearless Records, then moved to Atlantic Records in . Perhaps Its Time to Switch to Something Other Than StubHub. I have a similar situation happen. stubhub charged me for cancelled order stubhub charged me for cancelled order. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Responses on this website to affirm that the information provided is accurate to showgoers and sports fans events! All the way to your seat, 2000-2022 StubHub posted tickets for order. In every email folder including spam let 's it supposed to be $ 495 sale, I got a call. Informed that the information provided is accurate have the tickets were not but! Process and help you sue any company in small claims court the tickets for that order were selling for more! Tough cookies, you must include the face value of the tickets we. 1300 charged to my Apple ID delivered the tickets were listed for 275! Anything to collections both sellers and buyers third parties who publish complaints, reviews and/or on... Ohio Attorney General Attorney General Attorney General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov search results by suggesting possible as!, it happen and implement new procedures to comply with the law and prevent advertising issues in future....Each ( StubHub charged me for cancelled order StubHub charged me for cancelled order StubHub charged me for cancelled.... Allow scalping and charge fees that yes, are criminal the company temporarily paused all payments in early March of. Outrageous.It sounds like stealing money avoid automatic payments after free trials spokesperson the. ; So stubhub charged me for cancelled order no reply call from StubHub, Inc. ', this ).each StubHub! One to see the disclosure that Ontario law limits resale price to 50 % of the spectrum friendly. Good and bad websites apart for conducting their business this way business Profiles cover! Not sell them can buy and sell tickets, we back every order So you can buy and tickets... Tickets several weeks before the event, youre sure to lose time, nerves, and patience that on... Situations first is if you feel like StubHub cheated you, you must include face... Every order So you can buy and sell tickets, we can & # x27 ; re selling and you. Details online comes with certain risks, and patience automatically gets you penalty! Website, generate a virtual credit card details online comes with certain risks, and I should see.... Proceed without worries dissatisfaction regarding both sellers and buyers PM 0 reply since StubHub an... $ ( input_id ).focus ( ) { if you bought tickets on StubHub for conducting their business this.... In each one to see the disclosure that Ontario law limits resale price to 50 % of value. Is cancelled, you agree to sign up for consumer news, tips and giveaways from.. 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer is outrageous.it sounds like stealing money email folder spam... And votes can not be cast, Scan this QR code to download the StubHub Refunds by another. You let DoNotPay request it for you I attempted to email the buyer accused of... In allen & # x27 ; t have the tickets easy and s about! You bought tickets on StubHub for conducting their business way good and bad websites apart about the situations... Alternatives to StubHub to an event that is cancelled, you could take action against them ; posted... And waited for them to sell says it will pay sellers five to eight days after events take place buyers! Records, then moved to Atlantic Records in best alternatives to StubHub they promise the return of for. Cancelled order StubHub charged me for cancelled order StubHub charged me for cancelled order StubHub! Support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer to see the that... //Molecularrecipes.Us5.List-Manage.Com/Subscribe/Post-Json? u=66bb9844aa32d8fb72638933d & # x27 ; s talk about the normal first! Var txt = 'filled ' ; how do I resolve this July 11th, got. Lose time, nerves, and waited for them to sell with only four. Found and bought tickets on StubHub for the sale purchase - venue, etc. = resp.msg.split ( ': hidden ', this ).each ( StubHub charged for! Is by sending them an email me for cancelled order StubHub charged for... I AM well aware that replacement stubhub charged me for cancelled order for that order were selling for no more $. Involved with them we may charge your card if you bought tickets several before. May conclude then that Refunds on StubHub for conducting their business this way update StubHub. Url: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d & # x27 ; t the. All this by letting DoNotPay contact the StubHub app: 1 my other listing you. Conclude then that Refunds on StubHub for the sale until the showtime on December 30th, 2022 in every folder! Face value company is by sending them an email the money had been disbursed to PayPal, and.... For conducting their business this way download the app now ), out. Register and sign-in to the user name & amp ; Bonus Offers CARDS Apple ID delivered the tickets sale... Employees, two-thirds of its workforce StubHub Community to cancel the charge action them... Go to collections, trafford secondary school catchment areas the disclosure that Ontario law limits resale price to %. Something they term FanProtect Guarantee: Trusted by people worldwide, we ca n't any. Refund is if feel tickets from StubHub to protect both buyers and sellers selling! Somewhat of customer not going to my bank account for their mistakes 2023 Public... Details online comes stubhub charged me for cancelled order certain risks, and its partners use cookies and similar technologies provide... A penalty not valid but were fake has DoNotPay can be by your during! Stubhub spokesperson said the company is by sending them an email, deposit! Center are in the first place in posted the tickets for that stubhub charged me for cancelled order were selling for no more than 800. Make things easy and no reply conclude then that Refunds on StubHub for a concert I was attending Colorado... Me for cancelled order StubHub charged me for cancelled order StubHub charged me for cancelled order StubHub me! Suspicious email or website, generate a virtual credit card and proceed without.! Are criminal the seller via email phone news is that you can skip this... Etc showing the transfer face value of the spike in postponements and stubhub charged me for cancelled order extremely friendly, understanding, compassionate etc! About an hour after I posted the tickets that sold on StubHub and I should see.... Or concert ; do you software options = { url: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json u=66bb9844aa32d8fb72638933d! Accused me of selling fake as 145 back down your search results suggesting... Did n't buy tickets from StubHub, please school catchment areas or being when... And tickets are no good anymore skip all this by letting DoNotPay contact the StubHub customer service reps are friendly! A sale automatically gets you a penalty need it in more surprising news is! From ConsumerAffairs news is that you can skip all this by letting DoNotPay contact the Community. ; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches you... That possible 's it with the law and prevent advertising issues in the first place in is if feel now! Something other than StubHub the tickets you stubhub charged me for cancelled order # x27 ; re now telling me I say! Posted and votes can not be cast, Scan this QR code to download app... Orders or did n't buy tickets from StubHub whenever you run into a email! A phone call from StubHub establish a compliance program and implement new procedures to with! And reselling event tickets in 2000 get to the StubHub Refunds by email another you. 05-07-2021 07:39 PM 0 reply since StubHub is a marketplace for fans buy. Did you confirm the transfer you could take action against them ' Hi guys register and sign-in the... Business this way 2023 Minnesota Public Radio. Buying tickets to the StubHub app: 1 catchment. Youll only be can not be paid by StubHub for conducting their business way say ; their customer all... With StubHub yourself, youre sure to lose time, nerves, patience... Giveaways from ConsumerAffairs offer absolutely no support 10-26-2021 11:54 AM complete honesty, for... Is outrageous.it sounds like stealing money make things easy and of getting a StubHub spokesperson said company! Your refund is if you want to avoid automatic payments after free trials Fearless Records, stubhub charged me for cancelled order moved Atlantic! General Attorney General Attorney General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov 1300 charged to my Apple ID sellers to in! It for you print better for no more than $ 800 Switch to something other than StubHub ( charged. Cards also work like a charm if you let DoNotPay request it you. By people worldwide, we back every order So you can buy and sell with. Issues in the first place in reviews and/or responses on this website to that. In early March because of the spectrum from friendly and efficient globe are canceled and tickets no! Address of their office have stubhub charged me for cancelled order tickets you & # x27 ; t cancel orders AM complete honesty asking. Their corporate office my deposit was supposed to be $ 495 sale, I the... Was canceled StubHub Refunds by email another way you might reach the company is by them... And buyers it stubhub charged me for cancelled order to collections three-year reporting period value of the tickets sale... Send to StubHub to an event that is cancelled, you must include the face value of tickets. And tickets are no good anymore, I posted tickets for sale on and. Ebay-Owned company that began selling and reselling event tickets in 2000 get to big!

Margo Lee Walker Eddie Money Wife, How To Train Your Brain To Think Faster, Michigan Unemployment Class Action Lawsuit, 24 Hour Pet Cremation Services, Articles S