Now there is mold in that area. He kept me informed. I got a couple emails from him here and there. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. Why do yall waste people time??? 2. It took a little over a month for the construction team to complete my work orders. Companies can ask for reviews via automatic invitations. Check out the following home designs to see which one is right for you. We also ensure all reviews are published without moderation. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. LGI Homes - Oregon, LLC. We had some AC issues the last few days that LGI is working on getting fixed and corrected. Hi Sai, we appreciate you taking the time to leave us with your feedback. But everybody else has been great, like Philip and Christian. Save your time and buy a better quality home because LGI is not it! My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. He responded back and said, I am not at work, ask on Thursday. Call: (386) 388 . And we didn't even know that this house was supposed to be closed. There was a big communication gap. I have a circuit breaker that trips on almost a daily basis. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. He wasn't like a salesman that was really pushy. Thank you. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. I was here in the office November 8. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Nothing was done in my client's home. He's few houses down now. Do not expect LGI homes to do any warranty work if you buy a home from them! I cannot find a customer service number online either It got warm yesterday but they got somebody out and they had it fixed by the end of the day. LGI Homes Maryland, LLC. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. We talked it over a little bit between me and my husband and ended up deciding that this was what we needed for the time. There were things that we weren't prepared for but we waited it out. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Hi Carlos, we appreciate your review and recommendation. Ed Lovin is a idiot and trying to force feed his opinion down my throat. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. The whole team made it stress free and answered all of our questions. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. To submit warranty requests, please CLICK HERE. Ready to move into your perfect new home? There were tiles missing in the bathroom. Wow, good information. rosann.[protected]@gmail.com. This is a brand-new house, so they should replace the board. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. It was pleasant. They are not being very helpful. Even though I had a set appointment. And he said, Okay. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. I was supposed to close on October 27. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. We are elated to hear about your homebuying experience with our team. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. I have absolutely no confidence that this problem will be resolved to my satisfaction. I was told they would all be fixed the next week. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. They turned around and put the home immediately back in the market. My rep was Brandon and he was awesome. About Reviews Gallery Locations LGI Homes I will never recommend this company to anyone. Incentives and seller contributions may require the use of certain independent lenders or title companies. That kind of experience, I would have expected the two weeks before the closing. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. I said, Hey, I only have two days. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. My estimated closing date was changed THREE times. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Thanks, Marty Piepoli. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Download Google Chrome Here. I cannot in good conscience recommend LGI homes. My sales guy, Tommy, was marvelous. So far, so good. This is not an offer to lend. And still a couple of drawers don't work. But that's it. Claim it and get a lot of features. For the most part, the reps were good. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our new home is simpler and it's our own space. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And even the building manager was not aware that this house has to be closed or should have been closed a week before. I am always there for my clients. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. [protected] 8770. I have talked with several neighbors and no one I talked with is having this problem. The house we purchased has scuffs and patches not painted properly. As you can see by the attached photo, it is only 62 in the house. It was a major repair. When we moved in, the back yard was not graded at all! Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am a first time homebuyer. A link has directed you to this review. Here are 8 tips for writing great reviews. Since you were approved for financing, the earnest money no longer qualifies for refund. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. He explained to me that it had to go through inspection first before it was finished. And all of this is because of people like Thomas and Lawrence. We are happy to hear you had your items and concerns resolved. We are really sorry. I don't even need an apology. I was impressed with the stuff they put in the LGI house. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. We are happy to be able to help new homeowners like you achieve the dream of homeownership. Submit a complaint and get your issue resolved. We appreciate your patience as we work to solve the issue. Bought home in October 2015, left for deployment right after. ConsumerAffairs is not a government agency. It was so easy. It was one of the other builders. So, all of that was not done. And he told me all the things I needed to take care of for the first year. * Fields marked with an asterisk below are required. LGI Homes will insist that you use their preferred lender - Loan Depot. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. Great communication and good customer service. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our . Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Explore these nearby communities and start the journey to your new home now! I acknowledge that an LGI rep is coming again to look at the flooring today. My client signed a contract on April 24, 2021. So in fact, they paid all but $1,000 of the closing cost. She responded and answered the questions, and kept me up to date as to where we were in the process. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Casey Law, representing. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. But I love the home. The only time I heard from your sales agent was when I reached out to him. We may also collect such information in the event you make a claim under your Warranty. No need to worry, weve got you covered! The backyard was staked off and was nothing but dirt. We found one property online and I did some research and found that the builder was LGI. FAQ. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. To provide you the best experience, our website uses features that are not supported by your current internet browser. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. We are happy to hear you had a great experience with our team. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. He would walk out to the house. LGI told us that it was gonna be about a six-month turnaround. B.1002074. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. [protected] LGI Homes - Oregon, LLC. But the rest of all the LGI reps that I have been in contact with have been wonderful. Im sure this is not a one-off complaint. All of these things were never communicated with us. We are also happy to hear our team has addressed your warranty items. This is not an offer to lend. While the house was being built, our communication with LGI was very minimal. Should I just back out? My friend said, Don't back out. Please reply back. We are happy to hear that overall you had a good experience. The small concrete slab in the back of the house wasnt even floated its falling apart. It goes from one side of the wall to the other side. As far as the home, there was damage. 6/26/2021. The rep was the grea LGI Homes offers floor plans for every budget and need. The air filter wasn't changed and was blocking everything up. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. Phone: [protected] Richard Day Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. I need to file a warranty claim for a leaking roof that is only 3 years old. I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. My home is in Lake Alfred Community. It felt like he was trying hard to make me back out of the deal. Congratulations on homeownership! We take pride in our construction, which is why we offer an industry-leading warranty on our homes. In the beginning, he was communicative, the first couple of days or first few weeks, at least. LGI Homes review: Warranty service not render. Square footages are approximate and may vary in construction. And he made me understand that I was, and so I was doing it. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. Finally.. LGI Homes has a reputation for building quality new construction homes. Each day, the damage spreads further as the floor boards continue to crack and fall apart. They were very on top of things when there were issues. Desired outcome: If it would've taken three months, I would have to make another choice because housing situation demanded it. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. 30674 Satinleaf Run We bought an LGI home in McMinnville, OR in October, 2020. I believe it is a faulty breaker and needs replaced. Some of the cabinets in the kitchen were scratched and I pointed them out. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. I was told they would all be fixed the next week. Here are some key takeaways from my homebuying experience: 1. I was satisfied with that. This company uses cheap labor and even cheaper products to build over priced houses. Hi Donald, thanks for taking the time to leave a review! LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. 10/10 wouldnt recommend we never received any information about the houses after our visit. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. Do not buy from LGI! This was back in February 2021. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. When we purchased the lot, the home frame, bricking and most of the interior was already done. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. He barely said a word to us & even said better homes were at Beacon Lake. Thank you. Also, the home is more thorough than I've seen. He told me that he had to go by what was in the contract. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. I have called 10 different phone number with no answer during business hours. It felt like maybe he didn't want me here because I'm not American. Terrible company that doesn't honor their new home warranties. Hi, we are sorry to hear you have an issue getting in touch with our team. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? I love the cozy, zen feeling of my home. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. Desired outcome: So, I said that's not gonna work. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. Stay away from this builder. Please let me know, I would be more than willing to start an action Wow, good information. We were looking for something with a little bit bigger backyard than the standard quarter acre. What can I do. Hi Claudine, we are sorry to hear about the issues you've been experiencing. We are also glad to hear our team has provided you with prompt communication about the items in your home. Water was leaking out of the hallway light fixture. I filled out the contact form, and someone reached out. Keep in mind that these are mass produced tract homes, there WILL be a few defects. So he was very open about it. We've had to submit warranty tickets already and things seem to be moving forward. We can't wait for you to move in and get settled in your community. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 Everyone has their experiences. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. They claim that my client clicked on one of their ads on Instagram and I cannot be registered as the buyers agent nor will they pay a commission to me. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. Im sure this is not a one-off complaint. This complaint was posted by a verified customer. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. Every now and then, I message him, Hey, Thomas. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. We are sorry that we were unable to find the right home for you at this time. The septic system has sunk in the ground alot of paint work was left un finished, It was not done. At the end of the day, only having to pay $1,000 of the closing cost was a pretty good deal, especially with the way the market is right now. Nothing on our website should be construed as legal, accounting or tax advice. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Super rude. The floor keeps coming up. I bought my house Dec of 2022. Items found prior to settlement we found are still not fixed. Thank you, Desired outcome: But the techs did a great job and they did it right away. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. With LGI Homes, you may qualify for no money down financing. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. So, I gave my two months notice at the apartment. WV Martha Rose, Broker. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. He never even apologized for giving me false information. We are happy to hear you had quick communication from our team about your warranty items. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. Please call me, we need to get the media involved as well. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. Carols been great, work orders are slow nobody picks up there phone. I had told him specifically where I wanted the house. To provide you the best experience, our website uses features that are not supported by your current internet browser. The actual structure of townhouse is fine. House inspected and they did it right away, so I went along with him what was in contract! The temperature that day are still not fixed them about multiple problems and never. Even know that this problem septic system has sunk in the market air filter was lgi homes warranty... Answered all of our questions located throughout Florida, a short drive from major lgi homes warranty areas in quiet.... Even know that this house has to be closed or should have been in my home about days! Check out the contact form, and our warranty is lgi homes warranty exception after I got a couple days. When there were things that I have to give them two months notice at the flooring today this because! 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