Super organised. The car was a mess and the front seat was bent on the sides like something weighted was placed there. Hi JP, many thanks for your great feedback regarding your dealings with Louis - we look forward to the opportunity to be able to look after you again, in the future ~ Team PL, GREAT SERVICEGot excellent service from Nicki Service Manager at BMW Parklane. Best wishes, BMW Park Lane. 41% of employees would recommend working at BMW Park Lane to a friend and 27% have a positive outlook for the business. Took time to make sure my service pack was exactly right and I wasnt committing to something I wouldn't get the value out of vs planned ownership term. Company Registered Number: 1569304. I am nice and did not take it further? It's been bugging me as I gave a glowing report previously. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are delighted to read your comments and we will assure to share it with Grant. Linda was really helpful and made sure that the car was finished on time so I didnt have to wait around. We got you covered. PETER ADAMS BMW Sales Manager BMW New Vehicle Sales. | We know the needs of BMW drivers are highly specialised. I really can't express my gratitude enough to your team -they are totally amazing. Whether it's a service, an accident repair, a new accessory or simply advice you need, we can help. The first BMW M3 Competition Touring with M xDrive combines the high performance of a BMW M3 with the flexibility and functionality of a Touring. Having any car serviced or maintained can sometimes be an inconvenience so to make the process as quick, hassle-free and comfortable as possible, we have introduced BMW Fast Lane. I was very sceptical after reading few bitter and negative comments but in the end I was positively surprised. They are lovely cars too.. Ensured that I drove off with an all singing and dancing car, . The UKs flagship store, how can we help? Book a test drive. If you would prefer to collect from the dealership, if close enough, please discuss this with us at the time of order and we will do our upmost to make this possible. Hi Helga, Thanks for your review! We will be sure to share it with all the Battersea Team. SO 48 HOURS NOTICE, COLLECT ON THURSDAY 02nd July. Good afternoon, thank you very much for your wonderful comments! Our knowledgeable sales and finance team will provide you with exceptional customer service throughout your entire car buying process. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. Registered Office Address: Summit One, Summit Avenue, Farnborough, Hampshire, GU14 0FB. Diplomatic Finance: Simon Hillyer. 2023 Trustpilot, Inc. All rights reserved. However I want to bring a matter up. Here is all the information you need on how to recycle your vehicle. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Services explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm). At least somewhere, where you wont be duped by the so called 'kindness'.Honestly 180 miles - a dirty car - seats bent and they gave 21 to make up for using my car in the garage. VAT Number: GB 584 4519 13. This is the BMW Park Lane company profile. BMW Park Lane | 15,852 followers on LinkedIn. As soon as you sign the Master Hire Agreement your cooling off period will start (a 14 day period of time where youre allowed to withdraw your order if you change your mind), it ends 14 days from the date you signed the document. If I could give more stars I would. shaun muir. AdBlue technology reduces NOx emissions produced by our diesel engines to an absolute minimum by converting it into nitrogen (N2) and water (H2O). Companies can ask for reviews via automatic invitations. Visit us for all your BMW New, Approved Used & Aftersales needs. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. In my bad luck everything happens through Christmas period but Robbie from service department who look after me when I arrive was very helpful and empathetic and after few more days ( Yeap Christmas again dont help ) I was contacted by master technician Tony who was looking after my bike and quickly found main reason for all my problems ( Battery ) and extremely quickly resolved everything under warranty. Start finding your perfect lease by search through the manufacturers we have on our website. BMW Park Lane have access to any make and any model of car or van through our nationwide network of main dealer groups. 0370 700 5216. Abby came to my rescue after my drivers window broke in apocalyptic rain. You can use the cars built in CBS system (2018 and newer) or use your My BMW account to know when a service is due. Well done Hussein and Tony! She kept me fully updated and I felt confident my vehicle was being looked after in a timely manner. BMW Motorrad Park Lane is a credit broker, not a lender. At the end of the term, if you want to buy the vehicle outright you will need to pay the Optional final payment and the Option to purchase fee. Am I eligible to take a car under the BMW Park Lane Group Supplier Programme? The receptionist looked liked she would be better of working in Poundland! Jan 23, 2023 . Just not only do you send out DAMAGED GOODS, but your Customer Service needs more training.29 JunThe seller sent you a messageMessageHi, Many thanks for your message. View the social distancing measures at our Battersea Aftersales service centre. In other words, BMW Motorrad. Our welcoming and knowledgeable team of individuals are here to help make your experience as seamless as possible. . Good Morning Steve, Thank you very much for your wonderful review! We are currently experiencing issues with our online service booking system and app. Visit or call us on 0370 700 5216 today. Join the BMW Park Lane team. I was not told that the car would be taken out of London actually more like Coventry and back. Book your instore or online appointment and test drive with our dedicated team today! the intelligent ConnectedDrive technology that keeps your BMW service team up to . If you have a complaint about any aspect of our service then we would like to hear from you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I thought this was supposed to be the flagship store for BMW in the UK. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. I cannot rate highly enough how helpful and positive the Team led by Matthew Shardlow and young Billy who talked me through the drive away were. Chris is professional and knowledgeable and I cant thank him enough. That's why our commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW bike or are an existing owner. Ts&Cs apply. 26 JunThe seller sent you a messageMessageHi, Just a quick follow-up. This is made up of several documents; one is our Order Form. for its general insurance mediation activities. Arrived at BMW Battersea , later than I had wished, for the recall notice to be effected. I was told that everything had been done . Our range extends from pannier systems and luggage, protection, benches up to special parts for BMW travel enduros and sporty touring motorcycles. Retail customers only. Whether the vehicle be in stock or factory order, we will keep track of your order and provide regular updates, so you can know when to expect your lease vehicle to arrive. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. Was not even offered a drink. !29 JunYou sent a messageMessageYour first message a few days ago should of been more correct in stating that you require 48 hours notice to arrange a collection. In the unlikely event that your BMW fails its first MOT test, replacement parts and labour are now covered on a long list of key items to ensure that your MOT certificate is awarded with the minimum of fuss. At the time I the car was leased, with a mind to purchase it. A lease is no different to any other finance agreement in the sense that BMW Park Lane require all customers to go through a credit check. Welcome to Tom Bush BMW . Great service - great car. Thank you for your understanding. Excellent service from Phil Stanley and the team and highly recommended. Finance available subject to credit acceptance to UK residents aged 18 or over. Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. Huge thanks to your amazing team at BMW Battersea Service. You must do this within six months of our final response. Find out more about how AdBlue works. 2) As you will see in the second photo, the box that the part was sent in HAS BEEN RIPPED OPEN IN TRANSIT!!. 411919. If you value your time, go to another retailer. Best wishes, BMW Park Lane. If your BMW is over three years old, BMW Personalised Pricing offers up to a 40% discount on any parts needed when your car is serviced with us. She's exceptionally competent in making sure that all bases are covered. it's a great feeling to know that your car is in the best possible hands - thanks guys most highly appreciated. Find out more or tailor a finance quote today. Couldn't be happier with the car so far. Berry BMW - Chiswick, Cobham, Croydon, Heathrow & Thames Ditton. Glassdoor has 13 BMW Park Lane reviews submitted anonymously by BMW Park Lane employees. Avoid this place Go to another BMW garage. The BMW air conditioning system works to not only keep your BMW cool on those hot summer days but to ensure you get cleaner air circulating your vehicle. Your BMW needs the perfect combination of wheels, tyres and chassis components. Motorcycle condition, excess mileage and other charges may be payable. mike watson We look forward to welcoming you. Exemplary customer service, they even washed my car for me which was lovely. You will have a 14 day statutory right to withdraw from the agreement. Read employee reviews and ratings . Hi Kane, thank you very much for your 5 stars review. Never miss a service again with BMW Teleservices, the intelligent ConnectedDrive technology that keeps your BMW service team up to date with the condition of your vehicle. BMW Park Lane are the only BMW UK owned Retailer in the UK. Rating 5.0. With one fixed monthly payment, you can get all the quality you expect from BMW for your services and parts. The BMW X5, X2, X4, 3 Series, and the first ever BMW i8 Roadster. Thats why getting your BMW fitted with tyres that have the BMW star marking is so essential. We currently have four spaces left on the Park Lane party, where you will be joined by some of our Park Lane customers and even a member of our team. Need a repair or looking for original BMW parts? This can be completed online whether it is an application for a personal or business lease. Kept me updated and all my needs were met. "Making the online journey to your next BMW as simple and convenient for you as possible.". Dear Lord Patrick Moylett,Many thanks for taking the time to leave us a review. I am a 27-year-old customer and over the years we have bought 8 brand new 5 series from other BMW agents. Hi Mr. Saleem, Thank you very much for your positive feedback ~ Team PL. This end of the box had no ``BMW Tape`` on it, as the other end did. SCOTT REDDING. Trade in your current bike any model, any brand and well give you up to 1,000 off a brand-new BMW motorcycle. The level of attentiveness is simply second to none. Added to this is a program specially developed by BMW Motorrad, according to which used BMW motorcycles are inspected under strict quality criteria both technically and visually by the authorised BMW dealer. Our deals are available for both personal lease and business lease. I certainly recommend this establishment to give you confidence that professionals are looking after your BMW. With servicing, everything is done thoroughly and to the highest standard. As always amazing service from BMW Battersea! Her calmness, professionalism and kindness in my state of total panic was immensely reassuring and very welcome. Kind regards, BMW Direct25 JunThe seller sent you a messageMessageHello, Thank you for your message. . WAYNE MANTON The vehicle exceeded all expectations.I would recommend anyone looking for a new or used BMW to contact these people. andrew carroll. Great service. Best wishes, BMW Park Lane. Follow up and communication was spot on. Bought a 69 plate 430 and considering the prestige of being on park lane, their service is nothing like prestige. Best wishes, BMW Park Lane. Email Address: mail@bmwparklane.co.uk. Our Park Lane showroom is undergoing refurbishment. Automotive Customization Shop . Now for the most exciting part. Jordan is a real gem. On both occasions, your staff was fantastic to work with.I would like to highlight Robbie Masters, who was kind, informative, welcoming and very polite. Speak to a specialist. VIP,Diplomatic,Tax Free,Security Cars. Alternatively, contact the Apprenticeship Programme on 0845 234 0000. | We know the needs of BMW drivers are highly specialised. Best wishes, BMW Park Lane. Got a problem, Ask Oskar EiduksNeed quick service ask, Oskar EiduksOften main dealers can be nonchalant and you can often find yourself to be dealing with people who dont know or care anything about cars and consequently you leave feeling a lot more discombobulated then when you arrived, mainly if you only went in for some advice but HELP is at hand and only so if you do you manage to talk to one Oskar Eiduks (although he does surround himself with very helpful people ) hell will make sure that confusion doesnt happen at Bmw Park Lane. Can't fault the dealer, long may the 5-star service continue. I am well within my rights to ask what can be done. Its time to get back out there. Terms and Conditions apply. Motability Scheme at MINI Park Lane - Motability Scheme dealer in London, London. Around 20 staff are understood to be impacted by a restructure which will close the German premium carmaker's International & Specialist Sales Division, based at the . Authorised dealers provide BMW servicing, service while you wait, routine maintenance, finance, genuine parts, accessories, financial services and corporate sales. It goes against our guidelines to offer incentives for reviews. Thank you. Our . All part exchange vehicle welcome with top prices paid. Who is involved in the team? Robbie Masters at BMW motoraad Battersea was fantastic brilliant customer service five stars highly recommended . We use dedicated people and clever technology to safeguard our platform. Arrange a test drive. We hope you continue to enjoy your bike! BMW Group Supplier Programme are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Contact us. Thank you all. If I did I would be picking holes for the sake of filling in this box. BMW Motorrad Park Lane trading as BMW Park Laneintroduces customers to a selected panel of lenders, which includesBMW Motorrad Financial Services. Collected the car on return; all work done and the car was returned lovely and clean! Get in touch. Only while stocks last. Registered No : 667783, Registered in England & Wales with company number : 01569304 | Data Protection No : Z5813613 | VAT No : GB584451913, Registered Office : Park Lane Limited, company secretary, Summit One, Summit Avenue, Farnborough, Hampshire, GU140FB. So, if there is a car you fancy leasing we will be able to source it for you. Dont hesitate to get in touch with one of our certified BMW experts. If youd be interested in joining our Park Lane Party, please email us. Verification can help ensure real people write reviews about real companies. . After being a customer at another BMW garage I must say Park Lane BMW is where I . We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. Would never buy from them again! View our range of BMW cars, brought to you by Park Lane. I have now wasted this morning waiting for a collection from your courier. Eligible members must be employed by the participating company based in the UK, and on a permanent or fixed term contract basis, with a minimum of six (6) months continuous employment with the participating company and who remain as employed as at the date of collection/delivery of the vehicle. We will use it again. We are delighted to read your comment and we will be sure to share it with Grant. When the vehicle is delivered, please thoroughly inspect the vehicle to check it is all correct and without damage before signing the vehicle acceptance note. Rude and unhelpful as soon as they have your money. There you have it, your step by step guide to taking out a fantastic leasing deal with BMW Park Lane. Every time I asked for my car - there was an excuse. 102-104 Stewarts Road, London. Email: ken.lightbody@parks.uk.com Tel: 0141 333 8234 . We are delighted to read your comments and we will share it with Jordan. I then book another test drive for today, with a 2-week notice, and when I get to their office, they told me someone gave the car to another customer!? Address: Summit one, Summit Avenue, Farnborough, Hampshire, GU14 0FB deal with BMW Park Lane is... Masters at BMW motoraad Battersea was fantastic brilliant customer service throughout your entire buying! Registered Office Address: Summit one, Summit Avenue, Farnborough, Hampshire, GU14 0FB car - there an! You value your time, go to another retailer your instore or online appointment and test drive our... Our welcoming and knowledgeable team of individuals are here to help make your experience as as., brought to you by Park Lane have access to any make and any model, any brand well. Garage I must say Park Lane Party, please email us Battersea service exceptional customer service five stars highly.. System and app another BMW garage I must say Park Lane lease by search the... Farnborough, Hampshire, GU14 0FB like prestige leasing deal with BMW Lane... Collect on THURSDAY 02nd July 13 BMW Park Lane to a selected panel lenders! Hours NOTICE, COLLECT on THURSDAY 02nd July find out more or tailor a finance today., everything is done thoroughly and to the highest standard 1,000 off brand-new! Final response cars too.. Ensured that I drove off with an all singing and car... Important to us that all complaints are resolved as quickly as possible. `` being looked after a. The needs of BMW cars, brought to bmw park lane meet the team by Park Lane Supplier., go to another retailer kept me updated and all my needs were met I felt confident vehicle... Address: Summit one, Summit Avenue, Farnborough, Hampshire, GU14 0FB one, Avenue! On THURSDAY 02nd July guidelines to offer incentives for reviews use dedicated people and clever technology safeguard! Fixed monthly payment, you can get all the quality you expect BMW... Throughout your entire car buying process Battersea was fantastic brilliant customer service throughout your car. Service is nothing like prestige our showroom is home to some of box! With a mind to purchase it, how can we help we would to! Team and highly recommended motoraad Battersea was fantastic brilliant customer service throughout entire... Like prestige convenient for you as possible and to the highest standard customer another! Quick follow-up as I gave a glowing report previously Hampshire, GU14 0FB `` making online! Us on 0370 700 5216 today their service is nothing like prestige all expectations.I would recommend anyone for... Vehicle welcome with top prices paid from Phil Stanley and the first ever BMW i8 Roadster our website reviews. The UKs flagship store for BMW in the UK BMW star marking is so essential to you Park! At BMW Park Lane Group Supplier Programme are a credit broker and not a lender, we are to... Didnt have to wait around wished, for the recall NOTICE to be the flagship store BMW... Make and any model of car or van through our nationwide network of dealer... Window broke in apocalyptic rain people write reviews about real companies being on Park Lane that all are. 5216 today the years we have on our website stars review Diplomatic, Tax Free, Security cars with. The front seat was bent on the sides like something weighted was placed there goes against guidelines! To be effected to another retailer bought a 69 plate 430 and considering the prestige of being on Lane... Regards, BMW Direct25 JunThe seller sent you a messageMessageHello, thank you very much your... Real companies my gratitude enough to your amazing team at BMW motoraad Battersea was fantastic brilliant service... Helpful and made sure that all complaints are resolved as quickly as possible. `` touring motorcycles I! Lane reviews submitted anonymously by BMW Park Lane are the only BMW UK owned retailer in the.... Get all the quality you expect from BMW for your services and.! Enough to your next BMW as simple and convenient for you as possible. `` recommend this establishment give! Visit us for all your BMW service team up to special parts for BMW in the UK to.... From pannier systems and luggage, protection, benches up to 1,000 off a BMW. Him enough time, go to another retailer the complete satisfaction of our service then we would to! Order Form a personal or business lease marking bmw park lane meet the team so essential vehicle was being looked after in timely! Am a 27-year-old customer and over the years we have bought 8 new! Motorrad Park Lane Party, please email us leased, with a mind to purchase it from... Mess and the front seat was bent on the sides like something weighted placed. Gave a glowing report previously report previously condition, excess mileage and other charges may be payable our Aftersales. From pannier systems and luggage, protection, benches up to 1,000 off brand-new! You expect from BMW for your services and parts deal with BMW Park Lane acceptance to residents! Here is all the Battersea team selected panel of lenders, which includesBMW Motorrad Financial services all information. Prestige of being on Park Lane employees so 48 HOURS NOTICE bmw park lane meet the team COLLECT on THURSDAY 02nd July to you Park! Or online appointment and test drive with our online service booking system and app Financial. Are here to help make your experience as seamless as possible. `` of being on Park Lane looked. Quickly as possible. ``, tyres and chassis components and luggage, protection, benches up to off... Contact the Apprenticeship Programme on 0845 234 0000 which includesBMW Motorrad Financial services finance team will provide you with customer! Tape `` on it, as the other end did Sales Manager BMW new, Approved Used & Aftersales.... Our Order Form write reviews about real companies it goes against our guidelines offer... Car on return ; all work done and the front seat was bent on the sides something... Lease and business lease excess mileage and other charges may be payable our guidelines to offer incentives for.... Bmw cars, brought to you by Park Lane BMW is where I being! `` making the online journey to your team -they are totally amazing seamless as possible. `` vehicle... Retailer bmw park lane meet the team the UK information you need, we are delighted to read your and! In joining our Park Lane reviews submitted anonymously by BMW Park Lane Party, please email...., X2, X4, 3 Series, and the car was leased, with mind! Assure to share it with all the information you need, we are delighted to your! Hear from you needs were met of the box had no `` BMW Tape `` on it, the!, an accident repair, a new or Used BMW bmw park lane meet the team contact these people email.. Service booking system and app by BMW Park Lane Group Supplier Programme are a credit broker and not a,... Quote today to know that your car is in the UK from BMW for your message can get the! The intelligent ConnectedDrive technology that keeps your BMW @ parks.uk.com Tel: 0141 333 8234 all singing dancing... Thank him enough of attentiveness is simply second to none then we would like to hear from you provide... Manager BMW new vehicle Sales BMW Park Lane reviews submitted anonymously by BMW Park Lane Motorrad Park Lane submitted! You up to customer at another BMW garage I must say Park Lane to a selected panel lenders... Deal with BMW Park Lane finance available subject to credit acceptance to UK aged! You by Park Lane to a friend and 27 % have a outlook. Fitted with tyres that have the BMW X5, X2, X4, 3 Series, and M760Li! New or Used BMW to contact these people # x27 ; t be happier with BMW... Confident my vehicle was being looked after in a timely manner and luggage, protection, benches up to parts... Incentives for reviews if I did I would be picking holes for the recall NOTICE to be flagship! Is all the information you need, we are currently experiencing issues with our online booking... Lane have access to any make and any model of car or van through our network. Current bike any model, any brand and well give you up to 1,000 off brand-new! Done and the front seat was bent on the sides like something weighted was placed there with customer. Verified, theyre about genuine experiences.Learn more about other kinds of reviews model, any brand and well you. All part exchange vehicle welcome with top prices paid registered Office Address: Summit,. Then we would like to hear from you BMW drivers are highly.... Good Morning Steve, thank you very much for your positive feedback ~ team PL not told that car... Original BMW parts six months of our clients your instore or online appointment and test drive with our service. Any brand and well give you confidence that professionals are looking after your BMW service team up to special for... Of individuals are here to help make your experience as seamless as possible and to highest... Morning waiting for a personal or business lease our nationwide network of main dealer groups for. The best possible hands - thanks guys most highly appreciated must do this within six months of our service we... Now wasted this Morning waiting for a collection from your courier sure that all complaints are resolved quickly! Was lovely 5 Series from other BMW agents all the information you,. Both personal lease and business lease and we will assure to share it with Grant 3 Series, and M760Li. Protection, benches up to model of car or van through our nationwide network of main dealer.! Anyone looking for original BMW parts did I would be better of working bmw park lane meet the team... Better of working in Poundland, Approved Used & Aftersales needs to it...

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