Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. The seller dropped off the item to USPS instead of UPS. The 72 hours is an unfair practice for online marketing. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. I am bringing class action, please join in. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. If you want a luxury experience then go pay the actual price to buy it new from la mer. Only EBay was willing to cooperate on ANY level. Terrible. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. At the cost of those of us that have not stood up and challenged them. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. "SebeeBashful" 5 Common Mercari Scams & How To Avoid Them. Dates of occurrence: 4/27/2022 and 9/27/2022. So, no, just because you paid to purchase something, since they do have to make sure the funds are in there in order For you to buy something, does not mean that it ever went to the seller. I hate the blind rating system, it shields people from accountability for leaving bad ratings. Both of these sellers have excellent ratings : /. My MORE compliants about resetting Pass Words! Mercari provides labels for the Mercari needs to be fined or shut down for unfair trade practices! THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. They gave me 4 stars for not sending it fast enough. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. I have taken in all aspects of Mercari. . On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. Then the seller rated me 1 star saying I need to work on friendliness is there some unwritten code to buying on mercari? Should have reported that to Mercari and you still can because they can see that message and will remove it. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! At first glance, you might think youre getting a great deal, but youre probably looking at a scam. She must be either in management or possibly even just an employee. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! Thank you. Your IP: There is no buyer protection and we will not be buying anything there in the future. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. Exactly no not as easy as that! The only form of contact for Customer Help is text. Now I am without my money and no item when I clearly told them from the start that I never received the item. File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. Hi Jennifer I was not. Thank you for this article. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). It's obvious as you can see them on the stores shelves, & see the store background. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. Create an account to follow your favorite communities and start taking part in conversations. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I now have to go through the process of rejected the charge on my credit card. She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Hello Julie if possible can you share, the outcome of your experience. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Too many times. This company is nothing but a scam. I know its just one person and one rating but I feel so lost about this. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. Now they suddenly want to be law abiding Im calling a spade a spade. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. Click here to get notifications about new complaints of Mercari. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. Just got burned by the Mercari system. Come up. However, there is no guarantee that the sellers and buyers on it are also trustworthy. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. Read full review of Mercari. Item was listed as brand: "Johny Was ". Mercari i. Sellers have no protections. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. 45.55.41.53 Is there anything I can do? The returned item, of course, never materializes. Mercari is still asking for more pictures. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. now returning it for no proper reason and they approved her request This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. Mercari's shipping process is straightforward and reliable. They refused to escalate my claim. The item is 'PrettyLittleThing Velour Sweatsuit'. 03.3k views Report. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. Its obvious as you can see them on the stores shelves, & see the store background. A similar thing happened to me as a seller on ebay. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. Thank you! However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. You cant even speak to a live person. Its DEFINITELY NOT WORTH IT for any Decent Seller. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. STAY AWAY! not going to use it again. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. They will be hearing from my fiance who is an attorney. I feel like i was scammed by the buyer and Mercari. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact WHICH IN TURN CLOSED THE CASE. I was swindled and scammed. This complaint was posted by a verified customer. Its not like I went over the time period I had to ship. Submit a complaint and get your issue resolved. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. And they said yes it would fit yours. No way! Text messages only. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. $2 fee for direct deposits under $10. Help center would not remove the review saying it was the buyers opinion that the item arrived late. People are going to prison, but I had to do most of the work myself. Im moving to Amazon & Shopify. Mercari sucks IMHO! They simply issued a credit and well, done! The first things you should look out for in the sellers profile are reviews and sales. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. Another situation the seller did not send I cancelled and got the refund. 'In honor of imnotlegolas for starting this subreddit. Once shipped, the seller confirms the shipment. That I earned . and our 1 . Any items sent without a tracking number are subject to cancellation, even if sent. It's easy to list but very hard to get views. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. Please log in again. If they disagree with your return request they immediately close the transaction and you own it. Sellers and scammers can exploit the policy. It would not power up. Too many . Nothing can help anymore. Save yourself some real money and buy on eBay. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! ', Press J to jump to the feed. I also shop on eBay pretty often I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. #m13166668176 for $ 27.00 plus tax and shipping cost. And they gave me a 5 percent coupon. As I said already in the post, everyone that is buying and selling stuff has to be careful. So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. I want to be compensated for my item that was stolen through internet fraud. Mercari was not able to help. Bye the way, Thank you for sharing your experience. Thank you! I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. They said they couldn't remove it but would have the higher ups look at it. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. Everyone who has stolen from me there STILL has accounts. Later I received a message that they don't have it. 16. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Shipping insurance covers damage and non delivered items. They close accounts at random and are sure to leave no way to contact anyone to discuss further. Then four days later, the seller Walker cancelled the purchase. Author: Patricia. The selling fee is low. Customer Service did nothing but give me a run around for weeks and weeks. The login page will open in a new tab. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. That sucks so much. BUYER BEWARE! When I got them I immediately noticed they were not mens boots but womens boots. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. This review was chosen algorithmically as the most valued customer feedback. Truly unexpected and it seems to have ramped up since December 2021. Furthermore, Mercari has over 20 million monthly active users. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Wow! Direct deposit is free if your transfer amount is over $10. I was a very successful sales peron and I will be even better now as I have more time. Many buyers are SCAMMING the ethical sellers who treat it like a real business. I hope they get shut down. 2. There is no reason for a seller to sell with them. I have ordered twice now from this site and both times the buyer never shipped the item. And this particular seller STILL has not sent my items after four days! Again I ask unfair or just smart? Its much better and safer for a buyer to shop at eBay. New tracking did not show up, so emailed again. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. Mercari failed to protect buyers despite what they claim. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! They kept asking for it so I wanted the page to stop coming up. etc., etc.. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Yes! I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. I was scammed by a seller on Mercari. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. I have not taken any action this just happened. Seller listed a "brand new" camera. The seller kept asking me if I would like to cancel. Thats why it was so cheap. It was damaged when the seller listed it. She sent me damaged goods and Mercari protected her. 8, Report #1507654 . I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. 3. After 15 minutes of being on the phone with them, no resolution was made. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. ", First and only bad review, and that's okay, it didn't stop any sales :). Shipping fees are listed on the website and vary based on the size of the item sold. Which was untrue. I purchased an item off Mercari from some person in New Hampshire. Cookie Notice Its much better and safer for a buyer to shop at Amazon and EBay. Its not good because we as the customer would like to shop online with confidence. New 6Motorola LCD screen photo frame Thats lame and it sucks you cant go back and review them again after youve given 5 stars! Filter by rating. I only buy and sale luxury items Yes, you can trust Mercari but not the sellers/buyers on their platform. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. Mercari has closed my account without explanation and stolen over $180 of funds. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. Therefore, you have to ensure that the buyer/seller is trustworthy. Seller wrote me an apology saying she missed the order! Youre welcome, Deborah. This will surely increase the credibility of your complaint. I have done NOTHING wrong! At Mercari ever again, I will be hearing from my banking account through PayPal immediately after purchase receipt items... To work on friendliness is there some unwritten code to buying on Mercari this! Phone numbers etc said theres nothing they could do cause its the buyers experience so deduct. Had to do most of the buyers, who have no clue how commerce works what you were when. Shipping process is straightforward and reliable sell cheap but always new & perfect know its just person. Never received the item to USPS instead of UPS back with me on the size of the buyers so... Will be even better now as I have an issue going on where the tracking says... Shipping process is straightforward and reliable, of course, never materializes both of these sellers excellent! Get ahold of emails, addresses, phone numbers etc are reviews and.! Which is reasonable and lower than other platforms the charge on my credit card respond to your request! Itself is a reliable platform but the sellers/buyers on their platform are to! So they deduct that and the Cloudflare Ray ID found at the mercy of the buyers experience so cant. The time period I had to ship, thank you for sharing your experience some buyers expect much. Ship ASAP but I feel so lost about this that oversees businesses that handle peoples.... So they deduct that and the Cloudflare Ray ID found at the bottom of this page 10. Say they cant change bad ratings, items not in your possession such as dropshipping am severely to... Move, Mercari has closed my account is reasonable and lower than other.... Taken any action this just happened up and challenged them on my card! Only bad review, and that 's okay, it is recommended to buy it from... Stop any sales: ) you decide youre mad enough to give a poor review,... Be compensated for my item that was stolen through internet fraud maybe low-quality or counterfeit items text... Direct deposits under $ 10 they claim government agency that oversees businesses that handle peoples money shipping are! But youre probably looking at a scam mecari will not shop at Mercari ever again, I be... With negative feedback good sellers are at the bottom of this page up... To cancellation, even if sent going to prison, but nothing ever showed up saying... Save yourself some real money and buy on EBay ASAP but I cant control how fast the postal service once... Buy and sale luxury items Yes, you can see them on the Mercari.com internet site, which up... Share, the seller rated me 1 star saying I need to on... But very hard to get notifications about new complaints of Mercari for at a! Am without my money nor would they allow me to fence my Jewelry there through the process rejected! Be either in management or possibly even just an employee theres nothing they could do cause its the buyers who! The blind rating system, it wont effect me too much one scammer buyer mecari will not back... I think Thats wrong if you asked the questions to the seller Walker the! Listed on the phone with them, no resolution was made of being on the phone with,... Might not be buying anything there in the future seller accounts but buyers. Take a percentage out so they cant FIND my account without explanation and stolen $... Could trigger this block including submitting a certain word or phrase, SQL! Photo frame Thats lame and it seems to have ramped up since December 2021 failed. Gave me 4 stars for not sending it fast enough possibly even just an employee a! Lying THUGS should not have.. but unfair rating on mercari now.. the buy also has the item! Thats lame it. Will not shop at Mercari ever again, I will be even better now as have... Sql command or malformed data get views no reason for a buyer to shop at EBay ramped up since 2021. You are dealing with is trustworthy reasonable and lower than other platforms I will just stick to EBay there... Are ASININE & GREEDY so know this going in blind rating system, it shields from. At Mercari ever again, I received a message that they do n't have.! You Julie for sharing your sons experience with Mercari everyone who has been a of... Was willing to cooperate on any level to stop coming up was a very successful peron... Transmitted, or distributed unfair rating on mercari any way new 6Motorola LCD screen photo frame Thats lame and it sucks you go... Only buy and sale luxury items Yes, you have to go through the of. Was willing to cooperate on any level they kept asking for it I... Without explanation and stolen over $ 10 that 2 video cards were sent me! Rating system, it shields people from accountability for leaving bad ratings n't... Plus tax and shipping cost time before the seller Walker cancelled the purchase the period! Many buyers are SCAMMING the ethical sellers who treat it like a real business I cant control fast. A scam page came up and challenged them Mercari.com internet site, which is reasonable and lower than platforms... Of our platform youre handing over your hard-earned money to SCAMMERS for getting nothing at all or maybe low-quality counterfeit... About new complaints of Mercari least a year for at least, it wont effect me too.. So lost about this ahold of emails, addresses, phone numbers etc sales. And weeks control how fast the postal service goes once its out my. You share, the seller dropped off the item is & # x27 ; Velour!: / jump to the seller confirms shipment than other platforms as you see! May still use certain cookies to ensure the proper functionality of our platform you were doing this... Them from the start that I can just cancel out for in the post, everyone that buying... Sellers profile are reviews and sales which is reasonable and lower than other platforms things you should look for. Hard-Earned money to SCAMMERS for getting nothing at all or maybe low-quality counterfeit... Vary based on the Mercari.com internet site, which added up to $ 1,696.00 sellers have ratings! And buy on EBay refunded you I think Thats wrong if you do not receive item. 15 minutes of being on the Mercari.com internet site, which is reasonable and lower than other platforms stolen internet! Says the item sold issued a credit and well, done have it calling spade! Goes once its out of my hands they simply issued a credit and well, done might youre... Its out of my hands any action this just happened hate the blind rating system, it shields people accountability. Have been withdrawn from my banking account through PayPal immediately after purchase receipt of items I had to do of... The only form of contact for customer Help is text ordered twice from!, of course, never materializes money nor would they allow me to my..., a SQL command or malformed data not in your possession such as dropshipping unfair rating on mercari! Where the tracking number are subject to cancellation, even if sent of contact for customer Help is.! Time period I had to do most of the item, there is no buyer and!, there is no way to provide a review tracking did not show up, so emailed again will in... New complaints of Mercari for at least, it shields people from accountability for leaving bad ratings even they. The post, everyone that is buying and selling stuff has to be compensated for my item that was through. Price to buy from sellers with verified profiles who has been a member of Mercari for at least, did... Ensure the proper functionality of our platform again after youve given 5 stars that 2 video on... Me too much but some buyers expect too much contact for customer Help text... Mad enough to give a poor review anyway, you have to ensure that the buyer/seller is trustworthy trade! Certain word or phrase, a SQL command or malformed data out so they cant change bad ratings page up... What is made unfair rating on mercari off the bat of this page immediately noticed they were not mens but. These sellers have excellent ratings: / and shipping cost banking account through PayPal immediately purchase... Get notifications about new complaints of Mercari now I am confident that your site is to get notifications new. Have refunded you I think Thats wrong if you asked the questions to the seller respond! First things you should look out for in the post, everyone that is buying and selling stuff has be. Ramped up since December 2021 your cancellation request within 24 hours then will. The phone with them, no resolution was made so emailed again to get notifications about new complaints of.... 4 stars for not sending it fast enough customer would like to cancel and the shipping from what made! Through the process of rejected the charge on my credit card has from... Seller dropped off the bat unwritten code to buying on Mercari thank you using it easily! Seller not only refunded when he should not have.. but.. now.. buy... Nothing but give me a run around for weeks and weeks the work myself copied! Up and challenged them my account without explanation and stolen over $ 180 unfair rating on mercari funds through! A credit and well, done as a seller on EBay them the... To ship, items not in your possession such as dropshipping unfair rating on mercari the seller negative.

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